1.  Click the Forgot Username link.


2.  Enter the required information (email address.) 


3.  Check I'm not a robot and click next


Resetting your password
*Only if you have previously setup security questions and answers. If you have not setup 5 security questions and answers, you must call the help desk for assistance. 

  1.  Login to MySVCC.
  2. Click the Forgot Password link.
  3. Enter your username or email address.  If you do not remember your username, use the Forgot Username link.  


You are strongly encouraged not to share your password with anyone.

Password Security Standards

Your new password must have at least eight characters and not more than thirty-two.
Your password must contain a combination of:

  • At least one UPPERCASE letter
  • At least one lowercase letter
  • At least one number (0-9)
  • At least one special character (e.g. ! @ # $ % ^ & * ( ) _ +)
    Can not contain any parts of your name or user name
  • To help protect your account, make sure that your password is memorable for you, but difficult for others to guess.
    • Do not share your password with anyone.
    • Never use the same password that you've used in the past.
  • At peak times, it may take up to 15-20 minutes for your new password to take effect.  


Security Questions
After setting up your account for the first time you will need to provide a series of 5 security questions and answers that only you will know. These questions will be used when you need to reset your password in the future. It is best to provide simple but memorable responses. Keep in mind that the answer is case sensitive.  You will be asked 3 of the 5 at random.

Security Question Help: 

  • Make the question relevant to you - you will need to remember the answer
  • Make the answers simple, memorable to you but difficult for someone else to guess
  • Questions and answers must be at least 5 characters long.

Suggestions include:

  • In what city your were born?
  • What is the name of your favorite pet?
  • What is the model of your favorite car?
  • What is your mother's maiden name?
  • What is the high school you last attended?

 

Contact the help desk if you have questions or problems.