Voice Directory

1)      Begin a new phone call by dialing 552000

2)      The Automated Operator will prompt for your voice command stating: “Who would you like to reach”.

3)      Simply say the FIRST and LAST NAME of the person you are trying to reach.

4)      If there is only one option, the name of the person and their extension will be announced.

a.       You will be asked if that is correct.

 i.      Say “Yes” and the service will transfer your call to their line.

 ii.      Say “No” and the service will loop back to Prompting for who you want to reach.

5)      If there are multiple names that have matched in the service, the automated operator will say how many options and will proceed with the first option.

a.       You will be asked if that is correct.

 i.      Say “Yes” and the service will transfer your call to their line.

 ii.      Say “No” and the service will move on to the next name

This system includes the System Office, Shared Services and 10 VCCS colleges - Eastern Shore, Southside, Danville Paul D. Camp, Germanna, Lord Fairfax, Wytheville, Dabney Lancaster, Rappahannock, and Blue Ridge.